Privacy Policy

This Privacy Policy explains how Blue Endeavour Pty Ltd (ABN 97 097 337 598), trading as Endeavour Foods ("we", "us", or "our") collects, uses, discloses, and manages your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect personal information when you interact with us, visit our website, or communicate with us directly. This may include:

  • Name, business name, and contact details (address, email, phone number)
  • Delivery details
  • Customer account information
  • Payment details (if applicable)
  • IP address and browser/device details
  • Purchase and order history
  • Information provided via website forms, emails, or phone calls
  • Feedback, reviews, or other communications

We do not knowingly collect information about children under the age of 13.

2. Why We Collect Your Information

We collect, use and disclose your personal information to:

  • Provide our products and services to you
  • Manage customer relationships and support
  • Process transactions (if relevant) and fulfil service enquiries
  • Improve our operations, website, and customer experience
  • Communicate with you, including marketing (unless you opt out)
  • Comply with legal and regulatory obligations
3. How We Collect Your Information

We may collect your personal information:

  • Directly from you through our website, forms, phone, or email
  • When you interact with us on social media
  • When you sign up for a mailing list or enter a promotion
  • Automatically via cookies, browser data, or analytics tools
4. Storage and Security of Your Information

We store your personal information securely using third-party systems including website platforms such as Webflow and service providers. We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. However, no internet-based system is completely secure.

5. Disclosure of Your Information

We may disclose your personal information to:

  • Our employees, contractors, and related entities
  • Third-party service providers (e.g. IT, marketing, couriers, data hosting)
  • Legal or regulatory authorities as required
  • A third party in the event of a business restructure, acquisition, or sale

Where service providers are located outside Australia, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

6. Cookies and Analytics

We use cookies and tools such as Google Analytics to help us understand website usage, improve functionality, and serve relevant marketing. These tools may collect information including IP address and browsing activity.

By using our website, you consent to the use of cookies. You can manage cookie preferences in your browser settings. Learn more via the Office of the Australian Information Commissioner (OAIC).

7. Access, Correction, and Your Rights

You have the right to:

  • Request access to personal information we hold about you
  • Request correction if your information is inaccurate or out-of-date
  • Opt out of direct marketing at any time
  • Make a complaint if you believe your privacy has been breached
8. Data Retention

We retain personal information only as long as needed for business, legal, or regulatory purposes. If no longer required, we will securely delete or de-identify the information.

9. Complaints

If you believe your privacy has been breached, please contact us using the details below. We will investigate and respond within a reasonable timeframe.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner:

10. Changes to This Policy

We may update this Privacy Policy periodically. The most current version will always be available on our website and include the effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

For questions or concerns about this Privacy Policy, or to exercise your rights, please contact:

Blue Endeavour Pty Ltd
12 Emplacement Crescent, Hamilton Hill WA 6163
Email: foods@efoods.com.au
Website: www.efoods.com.au

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